Privacy Policy

Last updated: 29.09.26

Rosie Baylis Hair respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us, make an appointment, use our website, communicate with us through WhatsApp or other channels, or use our services.

1. Who We Are

Rosie Baylis Hair is a hairdressing business based in the United Kingdom.

Business name: Rosie Baylis Hair
Business address: 68 Camden Road, Tunbridge Wells, Kent, TN1 2QP.
Email: [email protected]
Telephone: 01892 539132

For the purposes of UK data protection law, Rosie Baylis Hair is the data controller responsible for the personal information described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect information including:

Your name

Telephone number

Email address

Appointment and booking information

Details of services you have booked or received

Your communication preferences

Messages and enquiries you send to us, including communications through WhatsApp

Information you voluntarily provide that is relevant to your appointment or the services we provide

Payment and transaction information

Website usage and technical information, where applicable

We only collect information that is reasonably necessary for operating our business and providing our services.

3. How We Collect Your Information

We may collect personal information when you:

Book an appointment

Contact us by telephone, email, website form, social media or WhatsApp

Visit our website

Visit the salon or use our services

Sign up to receive updates, offers or marketing communications

Respond to messages, promotions or surveys

Otherwise provide information directly to us

We may also receive information through service providers that we use to manage appointments, customer relationships, communications and our website.

4. How We Use Your Information

We may use your personal information to:

Manage and confirm appointments

Send appointment reminders and updates

Respond to questions and enquiries

Provide our hairdressing and related services

Maintain customer records

Process payments and maintain transaction records

Provide customer service and follow-up communications

Send offers, news or marketing communications where permitted by law

Manage our business and improve our services

Comply with our legal and regulatory obligations

Protect our business and prevent fraud or misuse

5. WhatsApp Communications

Rosie Baylis Hair may use WhatsApp to communicate with customers.

This may include responding to enquiries, discussing appointments, sending booking confirmations or reminders, providing customer service and, where permitted, sending information about our services, availability, promotions or offers.

When you communicate with us through WhatsApp, information such as your telephone number, profile information made available through WhatsApp, and the content of your communications may be processed through WhatsApp and the systems we use to manage customer communications.

WhatsApp is provided by Meta and operates under its own privacy terms and policies.

Where consent is required for marketing communications, we will obtain the appropriate consent. You can ask us to stop sending marketing messages through WhatsApp at any time.

6. Customer Relationship and Communication Systems

We use third-party technology providers to help us operate our business and communicate with customers.

This may include customer relationship management (CRM), booking, messaging, website, payment and marketing platforms.

We currently use GoHighLevel (HighLevel) to help manage customer information, enquiries, communications, appointments and related business activities.

These providers may process personal information on our behalf in order to provide their services.

We only provide service providers with the information reasonably necessary for them to perform their functions.

7. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for processing personal information.

Depending on the circumstances, we may process your information because:

It is necessary to provide a service or take steps requested by you before providing a service;

We have a legitimate business interest in operating and improving Rosie Baylis Hair, communicating with customers and managing our business;

You have given us consent, including where consent is required for certain marketing activities; or

We need to comply with a legal obligation.

Where we rely on consent, you can withdraw that consent at any time.

8. Marketing Communications

We may contact you with information about Rosie Baylis Hair, including services, appointment availability, news, promotions and special offers, where we are permitted to do so.

Depending on the circumstances and communication method, we may ask for your consent before sending marketing communications.

You can opt out of marketing communications at any time by following the unsubscribe or opt-out instructions provided, replying to a message asking us to stop, or contacting us using the details in this Privacy Policy.

Opting out of marketing will not prevent us from sending necessary service communications, such as messages relating to an appointment you have booked.

9. Sharing Your Information

We do not sell your personal information.

We may share or make information available to trusted service providers where necessary to operate our business.

These may include providers of:

CRM and customer communication systems

WhatsApp and messaging services

Appointment and booking systems

Website hosting and technology

Payment processing

Email and marketing services

Professional services such as accounting or legal support

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

10. International Data Transfers

Some of the technology and service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place as required by applicable UK data protection law.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business and financial records, resolving disputes and complying with legal obligations.

Different types of information may therefore be kept for different periods.

Where information is no longer required, we will delete or securely dispose of it where appropriate.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet-based communication or storage system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information.

These may include the right to:

Ask for access to the personal information we hold about you

Ask us to correct inaccurate or incomplete information

Ask us to delete your personal information in certain circumstances

Ask us to restrict how we use your information in certain circumstances

Object to certain uses of your personal information

Ask for certain information to be transferred to you or another organisation

Withdraw your consent where we rely on consent

You also have the right to object to the use of your personal information for direct marketing.

To exercise any of these rights, please contact us using the details below.

14. Complaints

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.

You also have the right to make a complaint to the UK Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information is available from the Information Commissioner's Office.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will be published on our website with the date it was last updated.

16. Contact Us

If you have questions about this Privacy Policy or how Rosie Baylis Hair uses your personal information, please contact:

Rosie Baylis Hair
68 Camden Road, Tunbridge Wells, Kent, TN1 2QP
[email protected]
01892 539132